PRIVACY POLICY:
INTRODUCTION:
When you use Juimonos, you confide in us with your data. We are
committed to honoring that trust. This begins with helping you comprehend our
security policies.
This policy defines the manner in which Juimonos will collect, hold and
protect the information about the website and/or mobile app to test the data we
gather, use and share.
Information Collection and Use
- To provide our services. Juimonos
uses data to provide, personalize, maintain, and improve our services.
- This includes using data to:
- create/update accounts
- Provided by users to Juimonos,
such as during account creation
- Created during use of our
services, such as location, app usage, and device data from other sources,
such as other users or account owners, business partners, vendors
- enable transportation and
delivery services (such as using location data to facilitate a rider or
order pickup or delivery), features that involve data sharing (such as
fare splitting, ETA sharing, and ratings and compliments), and
accessibility features to facilitate use of our services by those with
disabilities
- process payments
- track and share the progress
of rides or deliveries
- create Juimonos travel
itineraries and offer related services, such as rides to the airport,
rental car reservations, or food deliveries.
- Personalize users’ accounts.
We may, for example, present an Juimonos Eats user with personalized
restaurant or food recommendations based on their prior orders. Please see
the section of this notice titled “Choice and transparency” to learn how
to object to this use of personal data.
- facilitate insurance,
vehicle, invoicing, or financing solutions
- perform necessary operations
to maintain our services, including to troubleshoot software bugs and
operational problems; to conduct data analysis, testing, and research; and
to monitor and analyze usage and activity trends.
- Juimonos performs the above
activities, including the collection and use of location data for purposes
of these activities, on the grounds that they are necessary to fulfill our
obligations to users under our Terms of Use or other agreements with
users.
- Safety and security. We use
personal data to help maintain the safety, security, and integrity of our
services and users. This includes:
- verifying users' identity
and eligibility to provide transportation or deliveries, including through
reviews of background checks, where permitted by law, to help prevent use
of our services by unsafe drivers and/or riders.
- In certain regions, this
includes Juimonos’s Real-Time ID Check feature, which prompts drivers and
delivery persons to share a selfie before going online to help ensure that
the driver or delivery person using the app matches the Juimonos account
we have on file. We may also use this feature to complete other actions on
your account, such as verifying change of bank account information or
regaining account access.
- Where permitted by law, we
may also use selfies to verify that users are wearing masks, helmets or
other safety gear through the use of object verification technology, where
permitted by law.
- In addition, where permitted
by law, we may use facial recognition technology to process user profile
photographs, identification photographs, or other user-submitted
photographs for the sole purpose of preventing identity-borrowing or use
of our services by unauthorized drivers or delivery people.
- using data from drivers’ or
delivery persons’ devices to detect unsafe driving behavior such as
speeding or harsh braking and acceleration, and to inform them of safer
driving practices. We also use data from delivery persons’ devices to
verify the type of vehicles they used to provide deliveries.
- using device, location, user
profile, usage, and other data to prevent, detect, and combat fraud. This
includes identifying fraudulent accounts or uses of our services,
preventing use of our services by unauthorized drivers or delivery persons,
verifying user identities in connection with certain payment methods, and
preventing and combating unauthorized access to users’ accounts.
- using user ratings, reported
incidents, and other feedback to encourage compliance with our Community Guidelines
and as grounds for deactivating users with low ratings or who otherwise
violated such guidelines in certain countries.
- sharing user name, location,
phone number, vehicle details and other relevant information with
third-party companies that support the management and de-escalation of
interpersonal conflicts that may occur between users while on a trip or in
the process of making a delivery.
- using ratings, usage and
other data to prevent matching of riders and drivers for whom there is
higher risk of conflict (for instance, because one user previously gave
the other a one-star rating).
- Juimonos performs the above
activities on the grounds that they are necessary to fulfill our
obligations to users under our Terms of Use or other agreements with users,
and/or for purposes of the legitimate safety and security interests of Juimonos
or other parties, including users and members of the general public.
- Customer support. Juimonos
uses the information we collect (which may include call recordings) to
provide customer support, including to investigate and address user
concerns and to monitor and improve our customer support responses and
processes.
- Juimonos performs the above
activities on the grounds that they are necessary to fulfill our
obligations to users under our Terms of Use or other agreements with
users.
- Research and development. We
may use personal data for testing, research, analysis, product
development, and machine learning to improve the user experience. This
helps us make our services more convenient and easy-to-use, enhance the
safety and security of our services, and develop new services and
features.
- Juimonos performs the above
activities on the grounds that they are necessary to fulfill our
obligations to users under our Terms of Use or other agreements with users
in improving our existing services and features, or for purposes of Juimonos’s
legitimate interests developing new services and features.
- Enabling communications
between users. For example, a driver may message or call a rider to
confirm a pick-up location, a rider may contact a driver to retrieve a
lost item, or a restaurant or delivery person may call an order recipient
with information about their order.
- Juimonos performs the above
activities on the grounds that they are necessary to fulfill our
obligations to users under our Terms of Use or other agreements with
users.
- Legal proceedings and
requirements. We may use personal data to investigate or address claims or
disputes relating to use of Juimonos’s services, to satisfy requirements
under applicable laws, regulations, or operating licenses or agreements,
or pursuant to legal process or governmental request, including from law
enforcement.
- Juimonos performs the above
activities on the grounds that they are necessary for purposes of Juimonos’s
legitimate interests in investigating and responding to claims and
disputes relating to use of Juimonos’s services and features, and/or
necessary for compliance with applicable legal requirements.
- We use personal data to make
automated decisions relating to use of our services. This includes:
- enabling dynamic pricing, in
which the price of a ride, or the delivery fee for Juimonos Eats orders,
is determined based on constantly varying factors such as the estimated
time and distance, the predicted route, estimated traffic, and the number
of riders and drivers using Juimonos at a given moment.
- matching available drivers
and delivery persons to users requesting services. Users can be matched
based on availability, proximity, and other factors such as likelihood to
accept a trip based on their past behavior or preferences. Please see here
for further information about our matching process.
- determining user ratings,
and deactivating users with low ratings. In the European Union or where
otherwise required by law, such deactivation occurs only after human
review and/or the possibility to appeal. For more information about how
ratings are determined and used, please see here for rider ratings, here
for driver ratings, and here for delivery person ratings. Please also see
the section below titled “Ratings look-up” for further information.
- flagging users who are
identified as having engaged in fraud, unsafe activity, or other
activities that may harm Juimonos, its users, and others. In some cases,
such as when a user is determined to be abusing Juimonos’s referral
program or has submitted fraudulent documents, such behavior may result in
automatic deactivation, or in the European Union or where otherwise
required by law, deactivation after human review.
- using driver location
information, and communications between riders and drivers, to identify
cancellation fees earned or induced through fraud. For example, if we
determine by using such information that a driver is delaying a rider
pickup in order to induce a cancellation, we will not charge the rider a
cancellation fee and will adjust the amounts paid to the driver to omit
such a fee. To object to such an adjustment, please contact Juimonos
customer support.
- Using driver data (such as
location, rating and gender) and rider data (such as rating, origin and
destination) to help avoid pairings of users that may result in increased
risk of conflict.
- Click the links in this
section for more information about these processes. To object to a
deactivation resulting from these processes, please contact Juimonos
customer support.
- Juimonos performs the above
activities on the grounds that they are necessary to fulfill our
obligations to users under our Terms of Use or other agreements with
users, or on the grounds that they are necessary for purposes of the
legitimate interests of Juimonos, its users and others.
- In order to improve your app
experience and lend stability to our services to you, we may collect
information or employ third party plugins that collect information about
the devices you use to access our Services, including the hardware models,
operating systems and versions, software, file names and versions,
preferred languages, unique device identifiers, advertising identifiers,
serial numbers, device motion information, mobile network information,
installed applications on device and phone state. The information collected
thus will be disclosed to or collected directly by these plugins and may
be used to improve the content and/or functionality of the services
offered to you. Analytics companies may use mobile device IDs to track
your usage of the Juimonos Platform
- We have in place appropriate
technical and security measures to secure the information collected by us.
- we may anonymize and/or
de-identify information collected from you through the Services or via
other means, including via the use of third-party web analytic tools. As a
result, our use and disclosure of aggregated and/or de-identified
information is not restricted by this Policy, and it may be used and
disclosed to others without limitation.
- Any personal information
about you collected whilst visiting such websites is not governed by this
Policy. Juimonos shall not be responsible for and has no control over the
practices and content of any website accessed using the links contained on
the Juimonos Platform. This Policy shall not apply to any information you
may disclose to any of our service providers/service personnel which we do
not require you to disclose to us or any of our service providers under
this Policy.
- Data that you give to Juimonos,
for example, when you make your Juimonos account.
- Data is made when you
utilize our services, for example, area, utilization, and gadget data.
- Information from other
sources, such as Juimonos partners and third parties that use Juimonos
APIs.
The app does use third-party services
that may collect information used to identify you.
Link to the privacy policy of
third-party service providers used by the app
Social-Media Login
Want to attract new users by making it simple to create an account on
your website or app? Start with a social media login button with the Juimonos
App.
Social media logins allow new users to create an account by clicking a
button and using the same credentials they use on their favorite social sites
with your site.
This allows developers to maximize their reach by connecting with users'
social media profiles so users can cross-post between their own social media
profiles and websites.
To bring the functionality login, Juimonos provides you the feature
called “Sign-up with Facebook”, “Sign-up with Google,” or “Sign-Up with Apple.”
Using this, you can easily find out all the details according to personalized
recommendations.
For example, when you share Facebook information with us like your
Facebook ID number, we use this information only to verify your Juimonos
account among global platforms. We use this information as per strict
declarations in our privacy policy.
1. Data provided by users. This includes:
- User profile and checkout
information: We collect data when users place orders (including using
guest checkout) or create or update their Juimonos accounts. This may
include their name, email, phone number, login name and password, address,
profile picture, payment or banking information (including related payment
verification information), driver’s license and other government
identification documents (which may indicate document numbers as well as
birth date, gender, and photo). This also includes vehicle or insurance
information of drivers and delivery persons, emergency contact
information, user settings, and evidence of health or fitness to provide
services using Juimonos apps.
This also includes gender and/or occupation (when required for certain Juimonos services or programs, such as Juimonos Cash or features that enable women to provide services or receive services to/from other women).
We may use the photos submitted by users to verify their identities, such as through facial verification technologies. For more information, please see the section titled “How we use personal data.” - Background check and
identity verification (drivers and delivery persons): This may include
information such as driver history or criminal record (where permitted by
law), license status, known aliases and prior addresses, and right to
work. This information may be collected by an authorized vendor on Juimonos's
behalf. We also verify the identities of riders, and of order recipients
who request alcohol orders.
- Demographic data: We may
collect demographic data about users, including through user surveys. In
some countries, we may also receive demographic data about users from
third parties.
We may also infer demographic data from other data collected from users. For example, where necessary to enable features that allow women to provide or receive services from other women, we may infer gender using their first name. In such cases, we enable users to change their gender if necessary via in-app settings. - User content: We collect the
data submitted by users when they contact Juimonos customer support
(including at Juimonos Greenlight Hubs, or via videoconferencing tools),
provide ratings or compliments for other users, restaurants or merchants,
or otherwise contact Juimonos. This may include feedback, photographs or
other recordings collected by users, including audio or video recordings
(such as from dashcams) submitted by users in connection with customer
support. This also includes metadata relating to the method you use to
communicate with Juimonos.
- Travel information: We
collect travel itinerary information, including the times and dates of
upcoming flight, lodging or car rental reservations, from users of our Juimonos
Travel feature. We collect such information: (i) when users manually input
their information into a Juimonos Travel itinerary; or (2) if authorized
by users to access their Gmail accounts, from travel-related email
confirmations. If so authorized, Juimonos will only access users’ Gmail
accounts to collect travel itinerary information to enable the Juimonos
Travel feature, and will adhere to Google’s API Services User Data Policy, including the limitations
on the use of data collected from users’ Gmail accounts.
Data Controller: - We collect such data from
users’ mobile devices if they enable us to do so. (See “Choice and
transparency” below for information on how riders and order recipients can
enable location data collection). Juimonos collects such data from the
time a ride, or order is requested until it is finished (and may indicate
such collection via an icon or notification on your mobile device
depending on your device’s operating system), and any time the app is
running in the foreground (app open and on-screen) of their mobile device.
Riders and order recipients may use the Juimonos apps without enabling Juimonos to collect precise location data from their mobile devices. However, this may affect features in the Juimonos apps. For example, a rider who has not enabled location data collection will have to manually enter their pickup address. - Transaction information: We
collect transaction information related to the use of our services,
including the type of services requested or provided, order details,
payment transaction information (such as a restaurant’s or merchant's name
and location and amount of transaction), delivery information, date and
time the service was provided, amount charged, distance traveled, and
payment method. Additionally, if someone uses your promotion code, we may
associate your name with that person.
- Usage data: We collect data
about how users interact with our services. This includes data such as
access dates and times, app features or pages viewed, app crashes and
other system activity, and type of browser. We may also collect data
regarding the third-party sites or services used before interacting with
our services, which we use for marketing. (Please see "How We Use
Data" below for more information on how we market our services to
users).
- 2. Data created during use
of our services. This includes:
Location data (driver and delivery person): We collect drivers’ and delivery persons’ precise or approximate location data, including to enable rides and deliveries, to enable ride/delivery tracking and safety features, to prevent and detect fraud, and to satisfy legal requirements. Juimonos collects this data when the Juimonos app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
Log Data
We want to inform
you that whenever you use our Service, in a case of an error in the app we
collect data and information (through third-party products) on your phone
called Log Data. This Log Data may include information such as your device
Internet Protocol (“IP”) address, device name, operating system version, the
configuration of the app when utilizing our Service, the time and date of your
use of the Service, and other statistics.
Security
We value your trust
in providing us your Personal Information, thus we are striving to use
commercially acceptable means of protecting it. But remember that no method of
transmission over the internet, or method of electronic storage is 100% secure
and reliable, and we cannot guarantee its absolute security.
Children’s Privacy
These Services do
not address anyone under the age of 13. We do not knowingly collect personally
identifiable information from children under 13 years of age. In the case we
discover that a child under 13 has provided us with personal information, we
immediately delete this from our servers. If you are a parent or guardian and
you are aware that your child has provided us with personal information, please
contact us so that we will be able to do the necessary actions.
Data Controller:
The information we collect
Juimonos collects:
Data that you give to Juimonos, for example, when you make your Juimonos
account.
Data is made when you utilize our services, for example, area,
utilization, and gadget data.
Information from other sources, such as Juimonos partners and third
parties that use Juimonos APIs.
The accompanying data is gathered by or for Juimonos:
INFORMATION YOU PROVIDE:
This may include:
Service Provider’s Profile :
The information we collect on the perspective of identifying are listed
below:
- Name
- Email
- Gender
- Date of Birth
- Mobile Number
- Location information
The collection of this information by us is used only for background
verification to assure the quality of services.
User Profile
We collect the data when users create the uber accounts with the app.
This includes the following
- Name
- Email
- Gender
- Date of Birth
- Mobile Number
- Address
- Profile Picture
- Banking information
Data collection mainly includes gender and date of birth details. (When
required for certain services or programs such as some features enabled to
confirm the age and allow them to use the app.
The inclusion of gender permits the users such that women can provide or
receive the services to/from the women. This enables the services to be
perfectly fit for both genders.
We may use the photo only to verify the identity clearly with the latest
technologies. For more information, refer to the section in the title “How We
Use Personal Data”.
DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION
We may share your information that we collect for following purposes:
- With Service
Providers: We
may share your information with our vendors, consultants, marketing
partners, research firms and other service providers or business partners,
such as Payment processing companies, to support our business. For
example, your information may be shared with outside vendors to send you
emails and messages or push notifications to your devices in relation to
our Services, to help us analyze and improve the use of our Services, to
process and collect payments. We also may use vendors for other projects,
such as conducting surveys or organizing sweepstakes for us.
- With Partner
Restaurants/Merchant: While you place a request to order food
through the Juimonos Platform, your information is provided to us and to
the restaurants/merchants with whom you may choose to order. In order to
facilitate your online food order processing, we provide your information
to that restaurant/merchant in a similar manner as if you had made a food
order directly with the restaurant. If you provide a mobile phone number, Juimonos
may send you text messages regarding the order’s delivery status.
- With Other Users: If you are a delivery
partner, we may share your name, phone number and/or profile picture (if
applicable), tracking details with other users to provide them the
Services.
- For Internal Use: We may share your
information with any present or future member of our “Group” (as defined
below)or affiliates for our internal business purposes The term “Group”
means, with respect to any person, any entity that is controlled by such
person, or any entity that controls such person, or any entity that is
under common control with such person, whether directly or indirectly, or,
in the case of a natural person, any Relative (as such term is defined in
the Companies Act, 1956 and Companies Act, 2013 to the extent applicable)
of such person.
- To fulfill the purpose for
which you provide it.
- We may share your
information other than as described in this Policy if we notify you and
you consent to the sharing.
INFORMATION CREATED WHEN YOU USE OUR SERVICES:
This may include:
Location information
Depending upon the Juimonos services you use and your application
settings or gadget consents, we may gather your appropriate location data as
decided through information, for example, GPS, IP address, and Wi-Fi.
Providers and Users can utilize the Juimonos application without permitting
Juimonos to gather their location information. Be that as it may, this may
influence the usefulness accessible on your Juimonos application.
For instance, on the off chance that you don't permit Juimonos to gather
your area data, you should enter your “get address” data physically. What's
more, area data will be gathered from the provider and connected to your
record, regardless of whether you have not permitted Juimonos to gather your
area data or not.
Service information
We gather service information identified with your utilization of our
services, including the kind of services you asked for or gave, your request
subtleties, date and time the service was given, money charged. Likewise, on
the off chance that somebody utilizes your advancement code, we may connect
your name with that individual.
Usage information
We gather data about how you interface with our services. This
incorporates data, for example, get to dates and times, application highlights
or pages, application crashes and other framework action, kind of program, and
outsider destinations or services you were utilizing before cooperating with
our services.
Sometimes, we gather this data through treats, pixel labels, and
comparable advancements that make and keep up remarkable identifiers. To
discover increasingly about these advancements, if it's not too much trouble
see our Cookie Statement.
Communications data
We empower our users to speak with one another and Juimonos by means of
the Juimonos applications, sites, and other services. For instance, we empower
providers and Handy users, who are beneficiaries, to call one another (in a few
nations, without revealing their phone numbers to one another).
To give this administration, Juimonos gets some data with respect to the
calls, including the date and time of the call/content and the substance of the
interchanges. Juimonos may likewise utilize this data for customer support
services (counting to determine questions between users), for wellbeing and
security purposes, to enhance our items and services, and for investigation.
INFORMATION FROM OTHER SOURCES:
This may include:
1. Information from
mobile devices
While you accessing the Juimonos App, we collect the information when
Account creation/registration in the apps
As a service provider or as the user
Electronic money and/or electronic wallet
Usage of chat features in the apps
During feedback collection
1. Information
Collection While Using App
Whenever you use the Juimonos App, you may give us the technical and
location data . If the app is accessed via the mobile device, then it will
track and collect the geo-location information in real-time.
Location Permission: When using the Juimonos app via mobile app, users
are directed to activate the Global Positioning System(GPS) to enable us to
give the better experience.
Contact Permission: Whenever the service or delivery booking happens in
the app, contact address is an essential thing. On providing consent to access
the contact details, Juimonos collects the billing address, delivery address,
email, phone etc.
Camera Permission: While using Juimonos app, search via images needs the
access of the camera. Giving permission to use the camera makes the users take
the picture easily.
External Storage Permission: You may give access to use the external
storage or media in mobile phones while using the app.
Juimonos employees through which you make or access your Juimonos
account, for example, installment suppliers, internet-based life services, or
applications or sites that utilize Juimonos APIs or whose APIs Juimonos
utilizes, (for example, when you arrange a stumble on Google Maps).
Money-related services suppliers (on the off chance that you are a
provider).
Accomplice transport organizations (in the event that you are a provider
who utilizes our services through a record related to such an organization).
The proprietor of a Juimonos for Business or Juimonos provider profile
that you use.
- Publicly available sources.
- Marketing service providers.
Juimonos may consolidate the data gathered from these sources with other
data in its ownership.
How we use personal data
- Juimonos uses personal data
to enable reliable and convenient transportation, delivery, and other
products and services. We also use such data:
-
- to enhance the safety and
security of our users and services
- for customer
support
- for research and development
- to enable communications
between users
- in connection with legal
proceedings
"Juimonos does not sell or share user personal data with third
parties for their direct marketing, except with users’ consent"
Safety & Security
In order to maintain the security and integrity of services, We use your
personal data. This includes
- User’s identity verification
and the eligibility confirmation to use the services without any
interruptions
- Accurate detection of the
unsafe driving behavior
- With the use of location,
user details, fraudulent accounts detection, and prevention of accessing
the services by the unauthorized people
- Using ratings/ reportings
from user data, the feedback encourages the service to comply with
standards set by the community.
Consistent Support
Juimonos uses this personal information to address and investigate the
user's concerns and provide the responses at the right time.
Research/Development
The collection of date of birth, gender, and related personal
information by Juimonos was used to improve the user experience. This
information also helps us to offer the services in a convenient and easy-to-use
manner.
Enable In-App Communication
Message or call of the service providers in order to get the services
directly at the doorstep. Fulfilling the user obligations confined with our
Terms of Use with us.
Marketing/non-marketing campaigns
Collecting personal data is a helpful one for immediate market
needs. This includes sending messages to the users regarding
- Services
- New features update
- Promotions
Communication in the form of email, SMS, social-media is enabled only
after getting consent from the user side. Juimonos transparency is
getting from the user side to enable marketing efforts to be efficient.
Also, Juimonos uses the data to send alerts regarding non-marketing
aspects:
- Changes in Terms of Use
and
- Privacy policies
- Legal Proceedings/Essentials
Juimonos uses personal data to address any claims and disputes related
to our services. To meet the requirements fall under laws, regulations, and the
operating licenses or agreements related to cover legal aspects.
YOUR CONSENT
By using the Juimonos Platform and the Services, you agree and consent
to the collection, transfer, use, storage, disclosure and sharing of your
information as described and collected by us in accordance with this Policy.
If you do not agree with the Policy, please do not use or access the Juimonos
Platform.
Cookies and third-party technologies
Juimonos and its accomplices use cookies and other identification
technologies on our applications, sites, messages, and online promotions for
purposes portrayed in this approach.
Cookies are little content documents that are put away on your program
or gadget by sites, applications, online media, and commercials. Juimonos
utilizes treats and comparable advancements for purposes, for example,
Validating Customers
- Recollecting customer
inclinations and settings
- Deciding the prevalence of
substance
- Conveying and estimating the
viability of publicizing efforts
Investigating webpage traffic and inclines, and by and large
understanding the online conduct and premiums of individuals who associate with
our administrations.
These substances may utilize treats, web reference points, SDKs, and
different innovations to recognize your gadget when you visit our webpage and
utilize our administrations, and in addition when you visit other online
locales and administrations.
It would be ideal if you see our Cookie Statement for more data with
respect to the utilization of cookies and different advances portrayed in this
area, including in regards to your decisions identifying with such advances.
Choice and Transparency
Juimonos gives the way to you to see and control the data that Juimonos
gathers, including through:
- In-app privacy settings
- Device permissions
- In-app rating pages
- Marketing opt-outs
You can likewise ask Juimonos to give you clarification, duplicates, or
revision of your information.
PRIVACY SETTINGS:
The Privacy Settings menu in the Juimonos Provider application enables
clients to set or refresh their area and contacts sharing inclinations, and
their inclinations for getting portable notices from Juimonos. Data on these
settings, how to set or change these settings, and the impact of killing these
settings are depicted underneath.
Location information
Juimonos utilizes users' gadget area administrations to make it simpler
to get a sheltered, dependable Handy service at whatever point you require one.
Area information enhances our administrations, including pick-ups, routes, and
client bolster.
You can empower/incapacitate or change Juimonos accumulation of user
area data whenever through the Privacy Settings menu in the Juimonos
application, or by means of the settings on your cell phone.
On the off chance that you cripple the gadget area benefits on your
gadget, your utilization of the Juimonos application will be influenced. For
instance, you should enter your get or drop-off areas physically.
What's more, area data will be gathered from the provider amid your
outing and connected to your record, regardless of whether you have not
empowered Juimonos to gather your area data.
Notifications: Account and handy service updates
Juimonos gives clients arranged status warnings and updates identified
with your record. These warnings are an important piece of utilizing the Juimonos
application and can't be handicapped. In any case, you can pick the strategy by
which you get these notices through the Privacy Settings menu in the Juimonos
application.
Notifications: Discounts and news
You can enable Juimonos to send you push warnings about limits and news
from Juimonos. You can enable/impair these notices whenever through the Privacy
Settings menu in the Juimonos application.
Juimonos transparency
Juimonos enables users to access and/or control data that Juimonos
collects, including through:
1. privacy settings
2. device permissions
3. in-app ratings pages
Juimonos also enables users to request access to or copies of their
data, changes or updates to their accounts, or deletion of their accounts, or Juimonos
restricts its processing of user personal data.
A. Privacy settings
The Settings > Privacy menu in the Juimonos app allows riders and
order recipients to set or update their preferences regarding location data
collection and sharing, emergency data sharing, and notifications.
Location data collection (riders and order recipients)
Riders and order recipients can enable/disable Juimonos to collect
location data from their mobile devices through their device settings, which
can be accessed via the Settings > Privacy > Location menu.
Share Live Location (Riders)
Riders can enable/disable Juimonos to share their real-time location
data from their mobile devices with their drivers through their device
settings, which can be accessed via the Settings > Privacy > Location
menu.
Emergency Data Sharing
Riders may enable Juimonos to share real-time location data from their
mobile devices with emergency police, fire, and ambulance services. Such data
may include approximate location at the time the emergency call was placed; the
car’s make, model, color, and license plate information; the rider’s name and
phone number; pickup and dropoff locations; and the driver’s name.
Riders may enable/disable this feature via the Settings > Privacy
> Location menu, or the Safety Center.
Drivers and delivery persons can also enable/disable Emergency Data
Sharing via the App side menu > Emergency contacts,
Notifications: account and trip updates
Juimonos provides users with trip status notifications and updates
related to activity on their account. These notifications are a necessary part
of using the Juimonos app and cannot be disabled. However, users may choose the
method by which they receive these notifications through the Settings >
Privacy menu.
Notifications: discounts
Users may enable Juimonos to send push notifications about discounts and
news from Juimonos.
Communications from restaurants and merchants
Users may opt-in to receive communications from certain restaurants
while placing an order in the Juimonos Eats app. Those who opt-in may choose to
cease receiving such communications through the Your trip > Call
DEVICE PERMISSIONS
Most portable stages (iOS, Android, and so on.) have characterized
specific kinds of gadget information that applications can't access without
your assent. These stages have diverse authorization frameworks for acquiring
your assent.
The iOS stage will caution you that the first run through the Juimonos
application needs the authorization to get to particular sorts of information
and will give you a chance to assent (or not assent) to that.
Android gadgets will advise you of the authorizations that the Juimonos
application looks for before you first utilize the application, and your
utilization of the application establishes your assent.
In-app ratings pages
After every trip, drivers and riders are able to rate each other on a
scale from 1 to 5. An average of those ratings is associated with a user’s
account and is displayed to other users for whom they provide or receive
services. For example, rider ratings are available to drivers from whom they
request transportation, and driver ratings are available to their riders.
This 2-way system holds everyone accountable for their behavior.
Accountability helps create a respectful, safe environment for drivers and
riders.
Riders can see their average rating in the main menu of the Juimonos
app.
Drivers can see their average rating after tapping their profile photo
in the Juimonos Driver app.
Delivery persons may also be rated by order recipients, restaurants, and
merchants. Click here for more information.
DATA SECURITY PRECAUTIONS:
We have in place appropriate technical and security measures to secure
the information collected by us.
We use vault and tokenization services from third party service
providers to protect the sensitive personal information provided by you. The
third-party service providers with respect to our vault and tokenization
services and our payment gateway and payment processing are compliant with the
payment card industry standard (generally referred to as PCI compliant service
providers). You are advised not to send your full credit/debit card details
through unencrypted electronic platforms. Where we have given you (or where you
have chosen) a username and password which enables you to access certain parts
of the Juimonos Platform, you are responsible for keeping these details
confidential. We ask you not to share your password with anyone.
Please we aware that the transmission of information via the internet is
not completely secure. Although we will do our best to protect your personal
data, we cannot guarantee the security of your data transmitted through the Juimonos
Platform. Once we have received your information, we will use strict physical,
electronic, and procedural safeguards to try to prevent unauthorised access.
User personal data requests
Juimonos provides users with a variety of ways to learn about, control,
and submit questions and comments about Juimonos’s handling of their personal
data.
Accessing data: Users can access data including their profile data and
trip or order history through the Juimonos apps or via Juimonos’s website.
Users can also use our Explore Your Data feature to view an online summary of
information about their account, such as number of trips or orders, rating,
rewards status, and number of days since they’ve been an Juimonos user. Users
can also request access to their data here.
Receiving data: Users can request a copy of their personal data using
our Download Your Data tool. For an overview of the data available through that
tool, please click here. Users may also request a copy of their data here.
Changing or updating data: Users can edit the name, phone number, email
address, payment method, and photo associated with their account through the
Settings menu in Juimonos’s apps or driver portal. Users may also request to
update or correct their data here.
Deleting data: Users may request deletion of their account at any
time through the Settings > Privacy menus in the Juimonos app, or through Juimonos’s
website (riders and order recipients here; drivers and delivery persons here).
Objections, restrictions, and complaints: Users may request that we stop
using all or some of their personal data, or that we limit our use of their
data. This includes objecting to our use of personal data that is based on Juimonos’s
legitimate interests. Juimonos may continue to process data after such
objection or request to the extent required or permitted by law.
In addition, depending on their location, users may have the right to
file a complaint relating to Juimonos’s handling of their personal data with
the data protection authority in their country. For example, users in the
European Union and South America may submit such requests to the data
protection authorities in the country in which they live.
Users may submit the above requests here.
Updates to this policy:
We may sometimes refresh this arrangement. On the off chance that we
roll out huge improvements, we will inform you of the progressions through the Juimonos
applications or through other implies, for example, email.
To the degree allowed under pertinent law, by utilizing our
administrations after such notice, you agree to our updates to this strategy.
We urge you to occasionally survey this strategy for the most recent
data on our protection rehearsals. We will likewise make earlier forms of our
protection strategies accessible for the survey.
Data Deletion Policy
1. Purpose
This sets out our policy for responding to requests for deletion of data
under data protection law. This policy explains the rights of the data subject
in relation to data deletion and the responsibilities of Juimonos in responding
to such a request.
1. Individual
Rights
An individual has the right to erasure, also known as ‘the right to be
forgotten. The principle underpinning this right is to enable an individual to
request the deletion or removal of personal data where there is no compelling
reason for its continued processing.
1. When does the right
to erasure apply?
As stipulated in data protection law, individuals have a right to have
personal data erased and to prevent processing in specific circumstances:
• Where the personal data is no longer necessary in relation to the
purpose for which it was originally collected/processed;
• When the individual withdraws consent;
• When the individual objects to the processing and there is no other
legal ground for the relevant processing activity;
• When the personal data was unlawfully processed;
• Where the personal data has to be erased in order to comply with a
legal obligation.
1. What information does
Juimonos retain?
The Juimonos online system stores data about individuals in order to do
grocery delivery services effectively. We store the name, e-mail address,
gender, home address, mobile number, and subsequent details of individuals in
order to create a report, which is stored on our secure servers on a country
basis. This data is stored and used in accordance with our Privacy Policy,
which can be found at: https://juimonos.com/privacy_policy
If consent is provided, personal data (including the above, plus
address, telephone number, and notes) may be stored in our CRM system for the
purposes of contacting you regarding Juimonos news, products, and
promotions.
1. How can data be
deleted?
If you have purchased a grocery delivery report directly from Juimonos, Juimonos
acts as a data controller. In this case, we will delete the consent customer
details (Details) upon request (via email to [email protected])upon closure of
your account.
If an organization purchases access to the Juimonos Online Account, Juimonos
acts as the data processor and the customer acts as data controller. In this
case, it is the responsibility of the customer, as data controller, to ensure
that data is not held longer than necessary for the purposes for which it is
intended.
A user of the Juimonos Online Account, acting on behalf of their
organization, can delete data from their online system whenever they wish. This
data is deleted from the system immediately and cannot be recovered by any
users or Juimonos employees after this point.
Data that has been deleted or otherwise destroyed can not be recovered
at any time. A sufficient warning is given to the account administrator before
data is permanently deleted.
Data may still remain in the systems' backup files, which will be
deleted periodically. Information may be deleted from our CRM.
We undertake to perform the deletion within one month (30 calendar days)
and will send you a confirmation once the information has been deleted.
Wherever possible, we will aim to complete the request in advance of the
deadline.
Contact Us
If you come across any abuse or violation of the Policy, please report
to juimonos.com
Changes to This
Privacy Policy
We may update our
Privacy Policy from time to time. Thus, you are advised to review this page periodically
for any changes. We will notify you of any changes by posting the new Privacy
Policy on this page.
This policy is
effective as of 2022-09-30